All information and or content provided by House of Hope’s website is protected by copyright laws and is owned by House of Hope. This information and or content includes, but is not limited to, graphics, images, photographs, audio clips, video clips, text, articles, and the House of Hope logo, which is a registered trademark of National House of Hope, Inc..
You may not publish, modify, copy, distribute, sell, transfer, or reproduce in any way the material on this website without prior written permission from House of Hope. You may not, without the permission of House of Hope, mirror or frame any material which is contained on this website. House of Hope also prohibits unauthorized links to the site and reserves the right to disable any unauthorized links or frames.
This site may contain links that will let you access other websites that are not under the control of House of Hope. The links are only provided as a convenience, and House of Hope does not endorse any of these sites. House of Hope assumes no responsibility or liability for any material that may be accessed on other websites reached through this site, nor does House of Hope make any representation regarding the quality of any product or service contained at any such site. House of Hope has no responsibility or liability for any material on other websites that may contain links to this site.
The unauthorized use of any of the material contained on this website may violate certain copyright laws, trademark laws, communications regulations and statutes, and laws concerning privacy and publicity.
Terms of Use
The use of the House of Hope website is subject to the terms of use as defined and governed by this copyright policy, which constitutes a legal binding agreement between you and House of Hope. By using this website you hereby acknowledge that you have read, understood, and are in agreement to be bound by the terms of use as defined and governed by this copyright policy.
House of Hope’s privacy policy covers the collection and use of personal information that may be collected by House of Hope anytime you interact with House of Hope, such as when you visit our website, purchase House of Hope products, provide a donation, or when you call our support associates. Please take a moment to read the following and learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at House of Hope, and we go to great lengths to protect it.
SMS Terms and Conditions
By communicating with House of Hope via text message, you agree to these SMS Terms and Conditions.
Purpose of SMS Communications
House of Hope uses SMS messaging solely for informational and conversational purposes in response to user-initiated or user-requested communication.
Consent to Receive Messages
By providing your mobile phone number and opting in, you consent to receive SMS messages from House of Hope. Messages are sent in response to communications you initiate or to individuals who have explicitly opted in to receive SMS messages from House of Hope.
No Condition of Purchase
Consent to receive SMS messages from House of Hope is not a condition of any purchase or donation.
Types of Messages
Messages may include responses to your inquiries, follow-up communications, scheduling or appointment information, and other information you have requested.
Message Frequency
Message frequency varies based on your interaction with House of Hope and the nature of your request.
Message and Data Rates
Message and data rates may apply according to your mobile carrier’s terms. House of Hope is not responsible for any charges incurred. Carriers are not liable for delayed or undelivered messages.
Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications from House of Hope.
Help Information
For help or questions regarding SMS communications, reply HELP to any message or contact us using the contact information listed in our Privacy Policy below.
Privacy
At House of Hope, we value and respect your privacy, and we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.
Your participation in SMS communications is subject to our Privacy Policy, including our SMS Privacy Notice, which explains how we collect and use information related to text messaging.
Privacy Policy
Why we collect personal information
Why do we collect your personal information? We collect your personal information because it helps us to know you and provide you with up-to-date information on House of Hope. In addition, your personal information helps us keep you posted on the latest events that you might like to hear about.
If you do not want House of Hope to keep you up to date with our current news and events, or if you would like to request for your data to be deleted from our database, please send this request via email to info@nationalhouseofhope.org.
What information we collect
There are a number of situations in which your personal information may help us provide better service. For example, we may ask for your personal information when you’re discussing a product or service issue on the phone with our customer service representative, making a donation, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information if you are purchasing or have previously purchased a product or have previously or are currently making a donation. We may also need to know information such as date of a purchase or donation or any information relating to a customer service issue. We collect information to gain a better understanding of our customers and thus provide more valuable and accurate service. We also collect information, such as size, for someone purchasing clothing in an effort to send the correct product. This information is for the sole purpose of sending the correct product and not intended to offend or discriminate in any way against any person. We also keep track of which books, video series and other products are being sold or downloaded to help us to determine how to best provide useful information to customers and to understand which parts of our website, products and services are of most interest to them.
When we disclose your information
House of Hope takes our donors’ privacy very seriously. Be assured that we will not sell, share or trade our donors’ names or personal information with any other entity, nor send mailings to our donors on behalf of other organizations.
This policy applies to all information received by House of Hope, both online and offline, on any Platform (“Platform”, includes the House of Hope website and mobile applications), as well as any electronic, written, or oral communications.
To the extent any donations are processed through a third-party service provider, our donors’ information will only be used for purposes necessary to process the donation.
At times House of Hope may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information
House of Hope takes precautions – including administrative, technical, and physical measures – to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The House of Hope Website uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases or submit personal information on our website, you must use a modern, secure, SSL-enabled web browser such as current versions of Chrome, Safari, Firefox, or Microsoft Edge. Outdated or unsupported browsers may not provide adequate security or functionality. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
Integrity of your personal information
House of Hope has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by contacting our customer service representative.
SMS Privacy Notice
House of Hope values your privacy and takes reasonable steps to protect personal information shared with us.
Information We Collect
When you communicate with House of Hope via SMS, we collect your mobile phone number and any information you choose to share through text messages.
How We Use SMS Information
SMS information is used solely to respond to communications you initiate or explicitly request and to provide information, assistance, or follow-up related to your inquiry. House of Hope does not send unsolicited text messages and does not use SMS information for advertising or unrelated marketing purposes.
Data Retention
SMS message data may be retained in accordance with House of Hope’s recordkeeping practices and applicable legal or regulatory requirements. We take reasonable steps to protect retained information and limit access to authorized personnel.
Information Sharing
We do not sell, rent, or trade mobile phone numbers or SMS opt-in data. We may share limited information with trusted service providers, including SMS and messaging platform providers such as Microsoft, solely to facilitate message delivery and system operations.
Message Controls
You may opt out of SMS communications at any time by replying STOP to any message. Message and data rates may apply.
Other technologies
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. House of Hope will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on the House of Hope website. When a customer clicks one of these URLs, they pass through our email services web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications.
In addition we use analytics – to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.
We may use cookies or similar technologies to enhance website functionality, analyze traffic, and improve user experience. You may disable cookies through your browser settings; however, some website features may not function properly.
Our ministry-wide commitment to your privacy
House of Hope takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to House of Hope employees and strictly enforce privacy safeguards within the ministry. We do not knowingly solicit personal information from minors or send them requests for personal information.
House of Hope’s website has links to the sites of other companies. House of Hope is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
At House of Hope, we value and respect your privacy, and we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.
Children’s Privacy
We do not knowingly collect personal information from children under 13.
Privacy Questions
If you have any questions about this policy, please contact us:
House of Hope P.O. Box 560484 Orlando, FL 32856 Email: info@nationalhouseofhope.org Phone: (407) 843-8686
We will respond to your inquiry within 30 days.
If you do not want House of Hope to keep you up to date with House of Hope news, updates and the latest information on products and services, please contact us by going to our contact webpage.
Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.
House of Hope may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.
